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Category: Miscellaneous

Home / Blog / Miscellaneous

Dashboards 4.2 SP4 “Add-On Cannot Be Installed”

26 May 2017May 26, 2017Rich HarveyLeave a comment

We have just been made aware of an issue when trying to add a new add-on into SAP Dashboards (Xcelsius) version 4.2 SP4Symptom:  When you try and add the add-on through “Manage Addons” you see the error “Add-On Cannot Be Installed”.  Any addons you had installed prior to upgrading will continue to function as normal. Cause:ThisContinue reading

‘com’ is undefined error on dashboard

21 April 2017April 21, 2017Rich HarveyLeave a comment

We’ve recently been informed of an issue with hosting a dCoded dashboard on IIS7.  Symptom:  When hosting your dashboard on an IIS7 web server, your dashboard does not load fully and you see ‘com’ is undefined error messages in the javascript console.Cause:The fault is caused by 3rd party components requiring to use a directory calledContinue reading

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